Customer Service
The SOLVENTIS GROUP (Solventis SV, SA and Solventis SGIIC, SA), hereinafter Solventis, has a Customer Service Department whose mission is to safeguard the rights and interests of customers, by understanding and addressing their complaints.
The primary function of the Customer Service Department is to study, process and resolve complaints that Solventis customers may make regarding financial services, operations or contracts, in relation to compliance with current regulations.
The customer or user must first go to the Solventis Customer Service Department to report any incident or complaint they may have regarding the services provided.
These claims and incidents can be made by telephone, email, or by contacting the Solventis Customer Service Department directly:
- Telephone: +34 932 009 578
- Email: customer.service@solventis.es
- Address: Avenida Diagonal, 682, 5th Floor. 08034 Barcelona, Spain.
If the client or user does not agree with the response received, or if a month has passed without a response, they can file a complaint with the CNMV through the following means:
- Electronic submission of your claim.
- Form addressed to the CNMV Complaints Service: Edison, 4, 28006 Madrid – Passeig de Gràcia, 19, 08007 Barcelona.
- It also has an investor helpline: +34 900 535 015
You can consult the following link Regulations for the protection of the client of Solventis.
For further information, the customer or user can consult Order ECO/734/2004, of March 11, on customer service departments and services and the customer ombudsman of financial institutions.